Privacy & GDPR Notice
Last Updated: 2nd October 2024
Thank you for using The Grill Peri Peri. Whether you’ve visited our website, used our app, or interacted with our services (such as making a table reservation or ordering online), we want to ensure you feel comfortable with how we handle your Personal Information. This Privacy Policy explains how we collect, use, and protect your data.
By using our Service, you agree to the collection and use of information as outlined in this policy. If you don’t agree, please refrain from using our Service or providing your Personal Information.
1. What Information Will The Grill Peri Peri Collect About Me?
We may collect the following types of Personal Information when you use our Service:
i. Name, email address, phone number, address, and date of birth
ii. Payment information to complete transactions
iii. Delivery addresses and order history
iv. Geolocation data (if you’ve enabled this on our app or website)
v. Marketing preferences (for email, SMS, or push notifications)
You may provide this information in a number of ways, such as:
vi. By placing an order via our website, app, or in-store
vii. Making a table reservation
viii. Registering to receive our email, SMS, or push communications
ix. Contacting our customer service team
We may also automatically collect information such as your device’s IP address, operating system, and browsing behavior on our website. This information is aggregated and doesn’t identify you personally.
2. How Will You Use My Personal Information?
We use your Personal Information for the following purposes:
i. Processing and fulfilling your online and in-store orders
ii. Managing table reservations and sending you notifications
iii. Personalizing your experience on our app and website
iv. Sending you marketing communications if you’ve opted in
v. Improving our services through customer feedback and market research
vi. Responding to any complaints or inquiries
vii. Ensuring the safety and security of our Service
3. What Is The Lawful Basis for Processing My Personal Information?
We will only process your Personal Information where:
i. It’s necessary to perform a contract with you (e.g., processing your orders or reservations)
ii. You’ve given your consent (e.g., opting in to receive marketing messages)
iii. It’s necessary for our legitimate interests (e.g., fraud prevention or improving our services)
iv. Do You Share My Personal Information with Anyone Else?
We don’t sell or share your Personal Information with third parties, except as necessary for the purposes described in this policy. For example, we may share your information with:
i. Delivery partners to complete your order
ii. Payment processors to handle transactions securely
iii. Marketing service providers (with your consent) to send promotional materials
iv. We may also disclose your Personal Information if required to comply with legal obligations or in response to legal requests.
All third parties we work with are required to protect your data and only use it for the purposes outlined in this Privacy Policy.
5. What Security Measures Are in Place to Protect My Personal Information?
We are committed to protecting your Personal Information. We use encryption and strict access controls to safeguard your data. Although we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure, so you share your information at your own risk.
Our servers are maintained internationally, but we ensure that any data transferred outside the UK is protected by similar security standards.
6. How Long Will You Keep My Information?
We won’t keep your Personal Information for longer than is necessary for legitimate business purposes or as required by law. We’ll make sure any data retained is limited to what’s necessary for the services being provided.
7. Do You Use Automated Decision-Making?
We don’t currently use automated decision-making processes that affect your rights. If this changes in the future, we will notify you and ensure that any such processes comply with the law.
8. Links, advertisers, third party sponsors & ad-servers
Some of our Services contain links to other services provided by other data controllers that are not covered by this Privacy Policy and where information practices may be different from ours. You should consult the other services’ privacy policies on such third party services before submitting any Personal Information, as we are not responsible for and have no control over Personal Information that is submitted to, or collected by, these third-party services.
We sometimes offer content or programs that are sponsored by or co-branded with identified third parties (e.g., competitions or promotions). These third parties can obtain Personal Information that you agree to submit to them to make use of the offer. We are not responsible for the collection and use of your Personal Information by these third parties. However, at the point of collection of any Personal Information, we’ll let you know if these third parties will obtain this and how it will be processed and used.
9. Your Rights
i. Right of Access: You can request to see the information we hold about you.
ii. Right of Rectification: You can ask us to correct any inaccurate or incomplete data.
iii. Right of Erasure: You can request that we delete your data, under certain circumstances.
iv. Right to Restrict Processing: You can ask us to stop processing your data in specific situations.
v. Right to Object: You can object to the processing of your data if it’s based on our legitimate interests.
vi. Right to Data Portability: You can request that we transfer your data to another provider.
vii. To exercise any of these rights, contact us at info@thegrillperiperi.co.uk.
10. Use of Our Service by Under 16s
Our services are not intended for children under the age of 16 without parental or guardian consent. We encourage parents to supervise their children’s online activities and ensure their safety.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new services or changes in the law. Any updates will be posted on our website, and you’ll be notified of significant changes. The date of the latest update will always be provided at the top of this page.
12. How Can I Contact The Grill Peri Peri?
If you have any questions about what we do with your Personal Information, ask us to make any changes to your account or to make a complaint please contact us using one of the methods below:
You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/make-a-complaint/
i. Speak to our Customer Experience team by telephoning 020 3974 2182 (Monday-Friday 9:00 – 17:30)
ii. Chatting to us using the live chat function on our website
iii. Emailing us at guests@thegrillperiperi.co.uk
iv. Writing to us at The Grill Peri Peri Customer Experience, Erico House, 93-99 Upper Richmond Road, Putney, London SW15 2TG
v. Messaging us on Facebook and Instagram (if you’re sending us your number or anything else personal to you then please only do this via a direct message).
vi. Or contact our Data Privacy Officer by emailing datainfo@thegrillperiperi.co.uk
We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the:
United Kingdom: Information Commissioner’s Office via their webservice www.ico.org.uk